Purpose: The purpose of this Policy and Procedures document is to outline the guidelines and standards that govern the operations and services provided by Bright Haven Homes (www.brighthavenhomes.com). These policies and procedures aim to ensure the safety, well-being, and quality of care for our residents.

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Resident Admission: a. All potential residents undergo a thorough assessment process to determine their eligibility for admission. b. Admissions are based on individual needs, compatibility with the program, and availability of space. c. All necessary documentation, including medical records and consent forms, must be completed and signed by the resident or legal guardian before admission.

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Resident Care and Support: a. Residents receive personalized care plans tailored to their specific needs, which may include addiction recovery support, mental health services, life skills training, and case management. b. Trained staff members provide round-the-clock support, ensuring a safe and supportive living environment. c. Regular check-ins, counseling sessions, and group activities are conducted to promote personal growth, recovery, and community engagement.

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Safety and Security: a. Bright Haven Homes maintains a secure and monitored facility to ensure the safety and well-being of all residents. b. Emergency response protocols are in place, and staff members are trained in first aid and crisis management. c. Safety inspections and regular maintenance of the premises are conducted to address any potential hazards or issues promptly.

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Confidentiality and Privacy: a. Resident information, including personal and medical records, is treated with utmost confidentiality and stored securely. b. Any disclosure of resident information follows applicable laws and regulations, including HIPAA guidelines. c. Residents' consent is obtained for the sharing of information with relevant healthcare providers and support services.

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Staff Training and Development: a. Staff members undergo comprehensive training in areas such as resident care, crisis intervention, conflict resolution, and cultural sensitivity. b. Ongoing professional development opportunities are provided to enhance knowledge and skills in supporting residents.

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Grievance and Complaint Resolution: a. Bright Haven Homes has a formal grievance and complaint resolution process in place. b. Residents or their representatives can voice their concerns or complaints, and appropriate actions are taken to address and resolve them.

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Compliance with Laws and Regulations: a. Bright Haven Homes operates in compliance with all applicable federal, state, and local laws and regulations. b. Policies and procedures are regularly reviewed and updated to ensure adherence to changing legal requirements and industry best practices.

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Please note that this is a general overview of our Policy and Procedures and may not encompass all the details. For more specific information or inquiries, please contact Bright Haven Homes directly.

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Last updated: June 3rd, 2023